Ely College Gateway help and support

Sometimes you will encounter problems with gaining access to the network from home.
These instructions will help guide you through the process and provide you with some technical FAQs.

<< Return to the main gateway page >>

Student, Governor and Parent Help

1. Click on the Relevant Icon from the main page - I.e: Student Gateway, Parent Gateway or Governor Gateway

2. The logon page will load and you need to type your college username and password (see example image below)

3. You are presented with an icon similar to the one below. Click on the one called "4083 Citrix".
Students: This will now log you into a full desktop session as if you were in the college.
Parents & Governors: This will log you into your personalised gateway portal.

Still having problems? Scroll down for General Troubleshooting queries.

Teacher & Support Staff Help

1.Click on the Staff Gateway Icon

2. The logon page will load and you need to type your college username with ".cgr" on the end (see example image below)

3. Press the button on your key fob. Now in the box on screen enter your 4 digit pin code given to you by IT when you collected your keyfob) and the 6 digit number from your key fob (see example image below)

4. You are now presented with 3 icons. We would recommend that you use the 4083 Citrix Desktop, as this will provide you with a full desktop experience (including access to your e-mails, shared drives, VLE, e-portal).
Click on an icon to load the session.
4083 Citrix Desktop – Full Desktop Environment
4083 OWA – Just access to your E-mails
4083 e-Portal – Just access to e-portal

Still having problems? Scroll down for General Troubleshooting queries.

General troubleshooting

Running Microsoft Vista/Windows 7?

If you do have Vista or Window 7, you will need to be running as an administrator.
You can do this by right clicking on your desktop and selecting 'Run as Administrator'. If you do not see this, your parents/carers may have set you up an account on the computer which means you are not an administrator. You will need to logged into your computer as your parents/carers. Please ask them to do this for you.
You should then try again - if you still have trouble, start from step 2.

If this is the first time you have used the remote access solution on your computer you may encounter some of the following images.

The Application's digital signature has been verified. Do you want to run the application? You can click Run on this. This is asking if you want to run the Java application. You need to allow this otherwise you will not be able to log in.
This is downloading some of the files needed to run the application. You need to let this run through. This may do this now and then, depending on updates made to the remote access server.
When it has downloaded all the files it needs, you will see this pop-up in the bottom right of your screen. This is the VPN tunnel program. It is basically a tunnel between your computer and our college network. This allows you to access our internal resources.